Terms and conditions of service

The following Terms and Conditions govern the use of our website www.millfieldandco.co.uk and the purchase of products through our online store, Millfield & Co. By accessing and using our website, you agree to comply with these terms.

1. Seller Identification

The responsible party for the Millfield & Co online store is:

Millfield & Co
Email: help@millfieldandco.co.uk

By placing an order or using our website, you agree to the Terms and Conditions outlined here. If you do not agree with these terms, please do not use our website or make purchases through our store.

3. User Registration

To make a purchase, you may be required to register an account. By registering, you agree to provide truthful and complete information, and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account and password.

4. Products and Prices

All products offered by Millfield & Co are subject to availability. We reserve the right to modify the product range, prices and promotions at any time and without prior notice. Prices include applicable taxes unless stated otherwise at checkout.

5. How to Place an Order

To place an order, simply select your desired products, add them to your cart and follow the checkout process. Your purchase will be considered completed when you receive a confirmation email from us.

6. Payment

Payments for products are processed through secure payment methods, including credit/debit cards and other available payment platforms. Orders will only be processed once payment has been successfully received.

7. Shipping

Products will be shipped within the timeframe indicated on each product page. Shipping costs depend on the destination and weight of the order. We are not responsible for delays caused by shipping providers or external circumstances beyond our control.

8. Right to Cancel (Returns)

You have the right to cancel and return your order within 14 days of receiving the product. This 14-day withdrawal period is the standard cooling-off period for online purchases in the EU. For detailed information on returns and refunds, please refer to our Return and Refund Policy.

9. Warranty

All our products are covered by the applicable legal warranty against defects. If a product is defective or does not match the description, you are entitled to request a repair, replacement or refund. Please contact us for assistance.

10. Limitation of Liability

Millfield & Co is not liable for indirect, incidental, special or consequential damages resulting from the use of purchased products, except in cases of gross negligence or breach of applicable legal guarantees.

11. Intellectual Property

All content on our website, including texts, images, logos, graphics and software, is protected by intellectual property rights and may not be used without prior authorization. All rights are reserved.

12. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy. Please ensure you read and understand how we manage and protect your personal information.

13. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will take effect immediately upon publication on our website. We encourage you to review these terms regularly to stay informed of any updates.

14. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the country where we operate. In case of dispute, both parties agree to submit to the jurisdiction of the courts in the country of operation.

15. Contact

If you have any questions about these Terms and Conditions, please contact us at help@millfieldandco.co.uk