Return and Refund Policy

Returns and Refunds Policy – Millfield & Co

At Millfield & Co, your satisfaction is important to us. If you are not fully satisfied with your purchase, you may be eligible to return your items or request a refund within the timeframes and conditions outlined below.

1. Return Period

You may request a return within 14 calendar days from the date you receive your order.

2. Conditions for Returns

For a return to be accepted, the product must meet the following conditions:

Be in its original packaging, unused and undamaged.
Include all original tags and accessories received with the shipment.
Be returned in a condition suitable for resale.

3. Return Process

To initiate a return, please contact our support team at help@millfieldandco.co.uk or use the contact form available on our website. Kindly include the following information:

Order number.
Reason for the return.
Items you wish to return.

Once we receive your request, our team will provide detailed instructions on how to proceed with the return.

4. Return Shipping Costs

If the return is due to an error on our part, such as a defective, incorrect or damaged item, Millfield & Co will cover the return shipping costs.

For returns due to other reasons, such as a change of mind, the customer is responsible for return shipping costs.

5. Refunds

Refunds will be processed via the same payment method used for the original purchase. Please allow up to 14 business days after we receive and inspect the returned product for the refund to be issued.

We reserve the right to reject returns that do not comply with the conditions outlined in this policy.